OPay Debunks September Shutdown Rumour, Warns Customers Against Fake Notice

OPay has dismissed a viral message claiming that the fintech company will suspend its operations from September 1, 2026, describing the publication as false and urging customers not to act on the information.

The fabricated notice, which circulated across social media, claimed that OPay would embark on a “long indefinite break” from September and stop handling transactions and account-related services.

The fake message also advised customers to withdraw their funds from their OPay accounts as quickly as possible, a development that could have caused unnecessary panic among the platform’s users.

OPay, however, moved to stop the spread of the claim, stating through its verified communication channels that it remains fully operational and has no plan to shut down or suspend its services.

The company also pointed out several inconsistencies in the viral publication which showed that it did not originate from OPay. These included the use of an outdated or incorrect OPay logo, an incorrect spelling of the brand name, a template that does not match the company’s official communication design and the false information about a planned shutdown.

OPay urged its customers to carefully examine messages claiming to represent the company before believing or sharing them, stressing the importance of obtaining information directly from its verified platforms.

The company’s Vice-President, Public and Government Affairs, Dr Maxwell Loko, also described the publication as false, malicious and misleading.

Loko cautioned customers against withdrawing or transferring their money because of the fabricated announcement, assuring users that OPay was not shutting down.

He further advised members of the public to rely only on OPay’s verified communication channels whenever they need information about the company’s services, operations or other important announcements.

The OPay executive warned that deliberate dissemination of false information capable of creating panic or undermining confidence in a financial institution could have legal consequences.

The incident has renewed concerns about the speed with which fabricated financial messages can spread online, particularly when they involve popular digital payment platforms and ask customers to take immediate action with their money.

The false notice was particularly sensitive because it did not merely claim that OPay was suspending operations; it specifically encouraged customers to remove their funds before the alleged shutdown date of September 1, 2026.

OPay has therefore urged customers to remain vigilant and avoid making financial decisions based on screenshots, forwarded messages or social media publications whose authenticity cannot be established.

The fintech maintained that its services remain available and that the September shutdown claim should be disregarded.

The development also serves as a warning to OPay users and members of the public to verify financial information through official sources before sharing it, especially when such information could trigger panic or lead people to move their funds unnecessarily.

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